Delivery & Returns Information
Orders for Clubs
2018 Ordering Windows;
All orders will be placed on the final day of the ordering window, and should arrive to us with the date range specified on the delivery window. We cannot guarantee any delivery will match the estimated delivery date due to stock levels with Surridge. Generally orders take 4-6weeks to arrive after we place the order, this delivery time can be shorter or longer dependent on stock and demand of kit. We recommend you purchase goods in the earlier ordering windows rather than later windows.
Kit can be ordered out of this window but again may take longer to arrive due to stock depletion.
Ordering Window 1; Jan 1st - Jan 15th - Delivery mid February CLOSED Ordering Window 2; Jan 16th - Jan 31st - Delivery End of February - Start March CLOSED Ordering Window 3; 1st Feb - 14th Feb - Delibvery Mid - End March CLOSED Ordering WIndow 4; 15th Feb - 28th Feb - Delivery April CLOSED
Ordering Window 5; 1st March - 15th March - Delivery End April - Start May OPEN
Ordering WIndow 6; 16th March - 31st March - Delivery May
Ordering Window 7; 1st April - 15th April - Delivery End of May
Ordering Window 8; 16th April - 30th April - End of May - June
We offer two delivery options
- Click and Collect - we offer free delivery to the club on a setday and time agreed by DFCA and the customer.
- Home delivery - For a small fee, we also offer delivery to yourdoor through Parcel Force where a signature will be required.
Clothing & Equipment
- Click & Collect available from the County Ground Bristol from DFCA on pre arrangement by phone or email.
- Home delivery also available through Parcel Force at a small fee.
Returns & Exchanges Information
We are happy to exchange items this can be done with priorarrangement by email or phone or by sending it back through the post to us at DFCA.
We believe in excellence and high quality in our sportswear andequipment. For this reason, we will exchange any items you believe to besubstandard if there was a fault from purchase, or if you have selected the incorrect size.
Items can be returned if you decide you don't need them or theydon't fit for a full refund or exchange within 30 days of the order beingdispatched. In order to guarantee that your return is handled efficiently,please ensure that the returned goods include any accessories, tags andpossible extras. We cannot accept items that have been worn beyond being tried on.
If you wish to return your item, please send us an email to letus know, we will then confirm the item(s) you wish to return. Please then putthe product(s), in its original packaging, and return via post/ parcel force orarrange a time to meet with DFCA. Once we receive the product(s), we will thenprocess a refund to your card as soon as possible. If you then require anotheritem as a replacement, please reorder through our website in the normalmanner.
If you have any queries, please feel free to send us an email to firstname.lastname@example.org or give us a ring on 07766 801340