Terms & Conditions for Cricket Courses
All our courses now have to be made through our online bookings through the website and will receive automatic confirmation once the payment and form have been completed. Due to popular demand for our courses we are unable to guarantee places as all the places are on a first come first serve basis through the website booking system. we advise you book early to avoid disappointment, we strongly discourage parents/carers turning up on the day. Parents are however welcome to telephone at last minute to check on course availability.
Please note: Failure to book your child into the correct age group will result in a void booking due to health and saftey and insurance cover.
Please note: Within our course timings this may include setting up the nets and putting them away with debrief as other people may use the indoor facilities before and after us.
If for any reason you are required to cancel a confirmed booking, you will need to provide 7 days notice prior to the start date in order to be eligible for a full refund.
if you have booked on to a course which is longer then a week i.e 10 weeks term time or weekend courses and a selction of dates or pay per session is not available/option then you are then committing to the full course. We are unable to refund any individual dates and times that you cant make as all our resources will be committed to hall hire and our loyal team of coaches for the full course.
We are willing to give a full refund and offer the place to another customer as long as 7 days notice prior to the course start date has been provided.
Once the course has started, the only time a refund or alternative agreement can be made, is if an injury has occurred on and ONLY on a DFCA course and has been logged in the accident book, which prevents any further participation within the specified course.
Refunds will not be given for circumstances beyond our control, i.e Holidays, illness, injury outside of DFCA courses, or weather conditions beyond our control . (exceptional circumstances will be reviewed i.e death in the family )
If exceptional circumstances are accepted, refunds will be given.
If DFCA is required to cancel a full course then those booked will be given at least 7 days notice where possible. We will endeavour to offer alternative arrangements, or all monies can be refunded if requested.
Whilst we do our very best to minimse risk please be aware as with any sport there be a risk of injury weather using a soft ball or a hard cricket ball.
Little Crickets 3- 5 year olds & Howzat4kidz 6- 8 year olds Coaching Courses will not require any of the below items as all equipment for a sfot ball course will be provided.
“Under Section 3 of the Health & Safety at Work Act (1974) and the Management of Health & Safety at Work Act Regulations 1999 (as amended), you have a duty to conduct a detailed assessment of the risks presented to players with a view to controlling such risks. It also appears to me to be reasonably practicable for you to ensure that batsmen and wicket-keepers of all ages and competency wear suitable protective equipment, including head protection. In addition, such control measures should include the proximity of persons to the batsmen, with the exception of the bowler.”
DFCA recommends that every adult player wears an ECB approved cricket helmet whilst batting and wicket Keeping due to specific bowling machine balls or hard cricket balls being used.
All players under the age of 18 by law have to wear a cricket helmet on our Junior Cricket , Advanced Cricket & Adult hard ball courses , DFCA will check the helmet before the player bats to make sure it is fit for purpose
DFCA reserves the right to refuse players batting or wicket keeping if the helmet is deemed unsafe for purpose
DFCA can provide an ECB approved helmet to borrow if required
Alternatively DFCA do stock Shrey helmets which are ECB approved if you wish to buy one / would not like to borrow one.
If you require any advice please ask your DFCA coach who would be wiling to give you advice.
Pads and Gloves
Approved batting pads and gloves are to be worn at all times on our Junior Cricket, Advanced Cricket and Adult Cricket Coaching Courses when batting or wicket keeping.
DFCA will check all of your kit before the session starts to make sure the pads and gloves are fit for purpose.
If you don't have any gloves or pads please contact the DFCA coach, who can then provide pads and gloves for the child or yourself over 18s to borrow.
This must be worn at all times whilst batting or wicket keeping during our Junior Cricket, Advanced Cricket or Adult Cricket Coaching session/s for boys & men only, please note for girls and women this remains optional.
For health and safety reasons / hygiene purposes we will not supply a cricket box or cricket pants for children to borrow. All must bring and use their own and wear the correct underwear of box pants, batting shorts, jock strap to ensure the box is safe and secure.
DFCA do sell approved cricket boxes and cricket pants and can be bought on request in person or online at DFCA
DFCA coaches may have access to a Junior BOLA bowling machine or a Pro BOLA bowling machine. Dependent on the skill and the type of session, bowling machine may or may not be used. All machines are PAT tested and are fit for purpose.
DFCA coaches will set the machine at a suitable speed, length and distance away appropriately for your ability/age and to minimize the risk of injury throughout the session(s)
DFCA will put in place a safety net in front of machine, any participant who is not batting must stand behind the net when the bowling machine is in use.
Net Safety and house keeping will also be explained to you at the start of your first session by your DFCA Coach.
Whilst we do our very best to minimise risk please be aware as with any sport there be a risk of injury weather using a soft ball or a hard cricket ball.
All children on DFCA courses are covered by our coaches' Public Liability Insurance.
In the event of an accident, first aid will be administered to children in our care; the emergency services will be called if necessary, unless advised otherwise.
All essential medication e.g. epipens, inhalers etc. must be handed into registration at the start of each day. Make sure appropriate sun cream is administered prior to coaching days when the weather is warm/hot together with additional supplies for self application.
Settling In Policy
In the interest of the child/ren, DFCA operates a settling in policy. If a child appears unhappy or distressed 45 minutes after arriving, the coach will contact his/her parent/carer to discuss the matter, which in exceptional circumstances may result in a request for collection.
Please ensure that children do not bring valuable toys or belongings as DFCA cannot be held responsible if they go missing. We will try to return any items lost and kindly ask parents to label all items.
Left behind drinks bottles / lunch boxes will not be returned, due to health and safety
Children are to be dropped off and collected from the registration area. Parents may collect their children from the playing areas if they wish, but must notify the coach of their intention beforehand.
Children will only be released to parents after they have signed his/her child out in the register. If someone other than the original parent/carer is collecting the child please tell registration at the start of the day.
Please inform us in writing if you give full permission for you child/ren to walk home unaccompanied by an adult.
Please be prompt when collecting your child/ren. DFCA reserves the right to charge parents a late collection fee of £5 for every fifteen minutes or part thereof, commencing ten minutes after the advised collection time.
Transferring Between Sites
On occasions, at some of our venues there is a need to briefly walk between sites. This may mean walking across roads and/or along paths. Children will be supervised safely at all times.
Occasionally we take photographs of children for promotional activities. If you do not wish for your child/ren to be photographed, please notify us beforehand.
Children are permitted to bring mobile phones with them to courses but only for the express purpose of making emergency calls to parents or guardians. At all other times they must remain switched off and safely stored within their bags.
In the interest of the coaching groups, DFCA reserves the right to exclude children who display disruptive or aggressive behaviour. On these very rare occasions no refund will be made for the remainder of the course and any costs incurred with the exclusion including transporting home will be the parent's responsibility. This exclusion also applies to bullying.
DFCA reserves the right to change specified coaches advertised in our leaflet or website. Alternative coaches will remain experienced and fully qualified within the specific sport.
DFCA aims to provide the best possible coaching for children and an excellent service to all parents. We value your feedback and will use it to develop and improve our services. We also encourage you to share any positive experiences of DFCA amongst family and friends.
In the Extreme Event of a Pandemic
In the unlikely event of a pandemic, we regret that we are unable to offer a refund or credit note
We are committed to providing a high quality service to all our schools, children and parents. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details.
What will happen next?
- We will send you a letter/email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally involve passing your complaint to our Operations or Managing Director, who will review your complaint and open an incident log.
- Once we have completed our investigation into your complaint we will contact you by phone to advise you of this and the outcome within seven days.
- We will then confirm in writing the outcome as outlined in our telephone conversation within 14 days of the original complaint.