Terms & Conditions for Cricket Courses

Coaching Courses

Booking

Online bookings will receive automatic confirmation. DFCA accepts cash or cheques made payable to DFCA Ltd. Due to the popular demand for our courses we are unable to guarantee places without prior payment and in order to avoid disappointment, we strongly discourage parents/carers turning up on the day. Parents are however welcome to telephone at last minute to check on course availability.


Course Cancellation

If for any reason you are required to cancel a confirmed booking, you will need to provide 7 days notice prior to the start date in order to be eligible for a full refund.

Once the course has started, the only time a refund or alternative agreement can be made, is if an injury has occurred on and ONLY on a DFCA course and has been logged in the accident book, which prevents any further participation within the specified course.

Refunds will not be given for circumstances beyond our control, i.e illness, injury outside of DFCA courses. (exceptional circumstances will be reviewed)

If exceptional circumstances are accepted, refunds will be given, minus a £10 admin fee.

If DFCA is required to cancel a particular course then those booked will be given at least 7 days notice where possible. We will endeavour to offer alternative arrangements, or all monies can be refunded if requested. This will happen only in exceptional circumstances.


121 Cancellation
If for any reason you are required to cancel a confirmed booking, you will need to provide 24 hours prior to session in order to be eligible for a full refund.

If this notice is not given, full payment will be required.


Insurance

All children on DFCA courses are covered by our coaches' Public Liability Insurance.


First Aid

In the event of an accident, first aid will be administered to children in our care; the emergency services will be called if necessary, unless advised otherwise.

All essential medication e.g. epipens, inhalers etc. must be handed into registration at the start of each day. Make sure appropriate sun cream is administered prior to coaching days when the weather is warm/hot together with additional supplies for self application.


Settling In Policy

In the interest of the child/ren, DFCA operates a settling in policy. If a child appears unhappy or distressed 45 minutes after arriving, the coach will contact his/her parent/carer to discuss the matter, which in exceptional circumstances may result in a request for collection.


Lost Property

Please ensure that children do not bring valuable toys or belongings as DFCA cannot be held responsible if they go missing. We will try to return any items lost and kindly ask parents to label all items.

Left behind drinks bottles / lunch boxes will not be returned, due to health and safety


Drop Off/Collection

Children are to be dropped off and collected from the registration area. Parents may collect their children from the playing areas if they wish, but must notify the coach of their intention beforehand (with the exception of early drop off and late pick up venues).

Children will only be released to parents after they have signed his/her child out in the register. If someone other than the original parent/carer is collecting the child please tell registration at the start of the day.

Please be prompt when collecting your child/ren. DFCA reserves the right to charge parents a late collection fee of £5 for every fifteen minutes or part thereof, commencing ten minutes after the advised collection time.


Transferring Between Sites

On occasions, at some of our venues there is a need to briefly walk between sites. This may mean walking across roads and/or along paths. Children will be supervised safely at all times.


Photography

Occasionally we take photographs of children for promotional activities. If you do not wish for your child/ren to be photographed, please notify us beforehand.


Mobile Phones

Children are permitted to bring mobile phones with them to courses but only for the express purpose of making emergency calls to parents or guardians. At all other times they must remain switched off and safely stored within their bags.


Child Exclusion

In the interest of the coaching groups, DFCA reserves the right to exclude children who display disruptive or aggressive behaviour. On these very rare occasions no refund will be made for the remainder of the course and any costs incurred with the exclusion including transporting home will be the parent's responsibility. This exclusion also applies to bullying.


Coaches

DFCA reserves the right to change specified coaches advertised in our leaflet or website. Alternative coaches will remain experienced and fully qualified within the specific sport.

Helmets

“Under Section 3 of the Health & Safety at Work Act (1974) and the Management of Health & Safety at Work Act Regulations 1999 (as amended), you have a duty to conduct a detailed assessment of the risks presented to players with a view to controlling such risks. It also appears to me to be reasonably practicable for you to ensure that batsmen and wicket-keepers of all ages and competency wear suitable protective equipment, including head protection. In addition, such control measures should include the proximity of persons to the batsmen, with the exception of the bowler.”

DFCA are permitted by law & ECB that every one under the age of 18 must wear a helmet for hard ball cricket

DFCA have made it compulsary for all adults on our courses or indoor leagues to wear helmets for batting and wicket keeping

Parent Feedback

DFCA aims to provide the best possible coaching for children and an excellent service to all parents. We value your feedback and will use it to develop and improve our services. We also encourage you to share any positive experiences of DFCA amongst family and friends.

In the Extreme Event of a Pandemic

In the unlikely event of a pandemic, we regret that we are unable to offer a refund or credit note


Complaints Procedure

We are committed to providing a high quality service to all our schools, children and parents. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details.

What will happen next?

1. We will send you a letter/email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our Operations or Managing Director, who will review your complaint and open an incident log.

3. Once we have completed our investigation into your complaint we will contact you by phone to advise you of this and the outcome within seven days.

4. We will then confirm in writing the outcome as outlined in our telephone conversation within 14 days of the original complaint.